Frequently Asked Questions
Q. How do I place an order?
A. We recommend that you place your order three months in advance to accommodate your event. You must complete the the forms that SL& A provide to you. All forms must be email or fax back to us in order to secure your date.
Q. How much deposit is required to reserve my order?
A. We do ask for a 30% deposit. If your order has speciality items or the event date is close, a 50% will be required at the time of reservation. If you order is less than 14 days, we do ask that you pay the full balance before your service is rendered. We require a signed contract and a credit card on file.
Q. How do I pay for my order?
A. We except cash, credit cards, and money order. No Checks!
Q. Can I change the quantity of my orders?
A. Final count is due (21) twenty-one days prior to your event date. You may change your count up or down from your original order by no more than 15%. Reductions after (21) twenty-one days will not be permitted.
Q. What if I need to cancel my order?
A. Once we reserve an order, other order are been decline to keep our commitment to you. Any deposit will be non-refundable on all custom and contract orders once the paperwork has been submitted. This must be done within 60 days of the actual event date. However, the deposit will be non-refundable.
Q. What happen if the linens get wet, damaged or lost?
A. For best assurance of preventing mildew, wet linens should be returned to Stylish Linens immediately. Lost or damaged linens will be charged to your credit card and an invoice will be sent to you.
Q. When do I return the linens?
A. It is vital that the order be returned the next business day after the event. A later return fee will be charged each day that the client's rental is late. After five business days late, client will be charged at full replacement cost regardless if rental items are returned to SL&A after such time. Late fees or replacement cost will be charged to client's credit card.
Q. Do I need to clean the linens before I return them?
A. No. We ask that you do not wash or dry clean our linens. You must only remove the food and debris from all tablecloths, chair covers, and other linens that were provided for you. Linens that are returned with mold, mildrew, candle wax, burn or pen marks are required to pay a replacement cost as stated in the contract. All sashes and/or self-tie chair covers must be knot/bow free upon return. There is a $.25 charge for every sash/or self-tie chair cover still in a knot/bow. Please return all in the original container or hangers. Do not return linens in plastic bags as it will mildew.
Q. Do you set up?
A. Yes, we do set up and take down. The costs vary depending on the time allowed to setup and distance to the location we are setting up. Contact us for more details.
Q. Can I get samples?
A. Our sample are $15.00 per items.
Q. What if I need to reschedule my event?
A. In the event that you need to reschedule, please notify us immediately of the date change.
Q. Is there a minimum order?